GetCustomerCommentsRaw

Reporting API: Returns CRM notes on customers, with note date and employee.


API	Reporting API (raw extracts)
Endpoint	`POST https://app{server-number}.timelog.com/{account}/Service.asmx`
SOAPAction	`http://www.timelog.com/ws/tlp/v4_4/GetCustomerCommentsRaw`
Content-Type	`text/xml; charset=utf-8`
Authentication	`siteCode`, `apiID` and `apiPassword` as the first three parameters. See Authentication
Changes data	No. Safe to retry.
Paging	No: the whole result comes in one response. Narrow it with the filters.

How it works

'All' is 0 for every ID filter, including status. The date window applies to the note's own, user-entered date - not its creation time. Notes include automatic copies of e-mails sent from the CRM: FREE TEXT that may hold personal data of anyone.

Parameters

Each parameter has one label: Required, Conditional (required depending on other values) or Optional. Send them in the order shown.

siteCodestring

Required

Your account's site code, from the Reporting API settings.

apiIDstring

Required

The Reporting API ID, from the Reporting API settings.

apiPasswordstring

Required

The Reporting API password, from the Reporting API settings.

customerIDinteger

Required

0 = no filter.

customerStatusIDinteger

Required

Customer status ID. 0 = no filter; applied when > 0.

accountManagerIDinteger

Required

0 = no filter.

fromDatedateTime

Required

Note date >= value. An invalid value -> ASMX fault.

toDatedateTime

Required

Note date <= value, compared as datetime: a date without time excludes notes stamped later that day.

Request

POST /{account}/Service.asmx HTTP/1.1
Host: app{server-number}.timelog.com
Content-Type: text/xml; charset=utf-8
SOAPAction: "http://www.timelog.com/ws/tlp/v4_4/GetCustomerCommentsRaw"

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
               xmlns:tlp="http://www.timelog.com/ws/tlp/v4_4">
  <soap:Body>
    <tlp:GetCustomerCommentsRaw>
      <tlp:siteCode>{siteCode}</tlp:siteCode>
      <tlp:apiID>{apiID}</tlp:apiID>
      <tlp:apiPassword>{apiPassword}</tlp:apiPassword>
      <tlp:customerID>0</tlp:customerID>
      <tlp:customerStatusID>0</tlp:customerStatusID>
      <tlp:accountManagerID>0</tlp:accountManagerID>
      <tlp:fromDate>{fromDate}</tlp:fromDate>
      <tlp:toDate>{toDate}</tlp:toDate>
    </tlp:GetCustomerCommentsRaw>
  </soap:Body>
</soap:Envelope>

curl -X POST "https://app{server-number}.timelog.com/{account}/Service.asmx" \
  -H "Content-Type: text/xml; charset=utf-8" \
  -H 'SOAPAction: "http://www.timelog.com/ws/tlp/v4_4/GetCustomerCommentsRaw"' \
  --data-binary @request.xml

import requests

URL = "https://app{server-number}.timelog.com/{account}/Service.asmx"
SOAP_ACTION = '"http://www.timelog.com/ws/tlp/v4_4/GetCustomerCommentsRaw"'

envelope = """<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
               xmlns:tlp="http://www.timelog.com/ws/tlp/v4_4">
  <soap:Body>
    <tlp:GetCustomerCommentsRaw>
      <tlp:siteCode>{siteCode}</tlp:siteCode>
      <tlp:apiID>{apiID}</tlp:apiID>
      <tlp:apiPassword>{apiPassword}</tlp:apiPassword>
      <tlp:customerID>0</tlp:customerID>
      <tlp:customerStatusID>0</tlp:customerStatusID>
      <tlp:accountManagerID>0</tlp:accountManagerID>
      <tlp:fromDate>{fromDate}</tlp:fromDate>
      <tlp:toDate>{toDate}</tlp:toDate>
    </tlp:GetCustomerCommentsRaw>
  </soap:Body>
</soap:Envelope>"""

response = requests.post(
    URL,
    data=envelope.encode("utf-8"),
    headers={"Content-Type": "text/xml; charset=utf-8", "SOAPAction": SOAP_ACTION},
    timeout=300,
)
rows = parse_result(response)  # see "Responses and errors"

Replace every {…} placeholder with your own value.

Response

The result is an XML document inside GetCustomerCommentsRawResult: a tlp:Comments root with one tlp:Comment element per record. Check the response format first: the same slot also carries the empty result and errors.

Order: Customer name, then note ID DESCENDING.

tlp:CommentComment[]

One element per record. Fields without a value are left out of the element, so treat every field as optional.

Example response

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <soap:Body>
    <GetCustomerCommentsRawResponse xmlns="http://www.timelog.com/ws/tlp/v4_4">
      <GetCustomerCommentsRawResult>
        <tlp:Comments xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4">
          <tlp:Comment ID="1001">
            <tlp:CustomerName>Example Customer A/S</tlp:CustomerName>
            <tlp:CustomerID>12</tlp:CustomerID>
            <tlp:CommentText>Example text</tlp:CommentText>
            <tlp:Date>2026-10-01T00:00:00</tlp:Date>
            <tlp:Employee>0</tlp:Employee>
          </tlp:Comment>
        </tlp:Comments>
      </GetCustomerCommentsRawResult>
    </GetCustomerCommentsRawResponse>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <soap:Body>
    <GetCustomerCommentsRawResponse xmlns="http://www.timelog.com/ws/tlp/v4_4">
      <GetCustomerCommentsRawResult>
        <tlp:Comments resultEmpty="true" xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4"></tlp:Comments>
      </GetCustomerCommentsRawResult>
    </GetCustomerCommentsRawResponse>
  </soap:Body>
</soap:Envelope>

Example error

Wrong credentials, or a call over plain HTTP:

HTTP/1.1 401 Unauthorized
Content-Type: text/xml; charset=utf-8

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <soap:Body>
    <GetCustomerCommentsRawResponse xmlns="http://www.timelog.com/ws/tlp/v4_4">
      <GetCustomerCommentsRawResult>
        <tlp:Errors xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4">
          <tlp:Error>Access denied. Check siteCode, apiID, apiPassword and SSL settings</tlp:Error>
        </tlp:Errors>
      </GetCustomerCommentsRawResult>
    </GetCustomerCommentsRawResponse>
  </soap:Body>
</soap:Envelope>

Data and No rows are illustrative examples: the format follows the service's documented output, with made-up values (only one record shown). Access denied was recorded from a real call with wrong credentials (to GetCustomersShortList; every data method answers the same way).

Errors

The errors every method can return (access denied, operation failed, invalid request) are listed once in Responses and errors.

This method has no errors of its own beyond the shared ones.

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