GetCustomersRaw

Reporting API: Extract customers


API	Reporting API (raw extracts)
Endpoint	`POST https://app{server-number}.timelog.com/{account}/Service.asmx`
SOAPAction	`http://www.timelog.com/ws/tlp/v4_4/GetCustomersRaw`
Content-Type	`text/xml; charset=utf-8`
Authentication	`siteCode`, `apiID` and `apiPassword` as the first three parameters. See Authentication
Changes data	No. Safe to retry.
Paging	No: the whole result comes in one response. Narrow it with the filters.

How it works

SecondaryAccountManagerID is 0 when there is none. Includes company phone / e-mail and the free-text customer comment, which may hold personal data.

Parameters

Each parameter has one label: Required, Conditional (required depending on other values) or Optional. Send them in the order shown.

siteCodestring

Required

Your account's site code, from the Reporting API settings.

apiIDstring

Required

The Reporting API ID, from the Reporting API settings.

apiPasswordstring

Required

The Reporting API password, from the Reporting API settings.

customerIDinteger

Required

0 = no filter.

customerStatusIDinteger

Required

Use -1 for no filter. Customer status ID. NOTE: 0 - the 'all' value of GetCustomerCommentsRaw - IS sent here and matches nothing: the result is empty.

accountManagerIDinteger

Required

0 = no filter.

Request

POST /{account}/Service.asmx HTTP/1.1
Host: app{server-number}.timelog.com
Content-Type: text/xml; charset=utf-8
SOAPAction: "http://www.timelog.com/ws/tlp/v4_4/GetCustomersRaw"

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
               xmlns:tlp="http://www.timelog.com/ws/tlp/v4_4">
  <soap:Body>
    <tlp:GetCustomersRaw>
      <tlp:siteCode>{siteCode}</tlp:siteCode>
      <tlp:apiID>{apiID}</tlp:apiID>
      <tlp:apiPassword>{apiPassword}</tlp:apiPassword>
      <tlp:customerID>0</tlp:customerID>
      <tlp:customerStatusID>-1</tlp:customerStatusID>
      <tlp:accountManagerID>0</tlp:accountManagerID>
    </tlp:GetCustomersRaw>
  </soap:Body>
</soap:Envelope>

curl -X POST "https://app{server-number}.timelog.com/{account}/Service.asmx" \
  -H "Content-Type: text/xml; charset=utf-8" \
  -H 'SOAPAction: "http://www.timelog.com/ws/tlp/v4_4/GetCustomersRaw"' \
  --data-binary @request.xml

import requests

URL = "https://app{server-number}.timelog.com/{account}/Service.asmx"
SOAP_ACTION = '"http://www.timelog.com/ws/tlp/v4_4/GetCustomersRaw"'

envelope = """<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
               xmlns:tlp="http://www.timelog.com/ws/tlp/v4_4">
  <soap:Body>
    <tlp:GetCustomersRaw>
      <tlp:siteCode>{siteCode}</tlp:siteCode>
      <tlp:apiID>{apiID}</tlp:apiID>
      <tlp:apiPassword>{apiPassword}</tlp:apiPassword>
      <tlp:customerID>0</tlp:customerID>
      <tlp:customerStatusID>-1</tlp:customerStatusID>
      <tlp:accountManagerID>0</tlp:accountManagerID>
    </tlp:GetCustomersRaw>
  </soap:Body>
</soap:Envelope>"""

response = requests.post(
    URL,
    data=envelope.encode("utf-8"),
    headers={"Content-Type": "text/xml; charset=utf-8", "SOAPAction": SOAP_ACTION},
    timeout=300,
)
rows = parse_result(response)  # see "Responses and errors"

Replace every {…} placeholder with your own value.

Response

The result is an XML document inside GetCustomersRawResult: a tlp:Customers root with one tlp:Customer element per record. Check the response format first: the same slot also carries the empty result and errors.

Order: Customer name, then customer number.

tlp:CustomerCustomerRaw[]

One element per record. Fields without a value are left out of the element, so treat every field as optional.

Example response

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <soap:Body>
    <GetCustomersRawResponse xmlns="http://www.timelog.com/ws/tlp/v4_4">
      <GetCustomersRawResult>
        <tlp:Customers xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4">
          <tlp:Customer ID="1001" GUID="3F2504E0-4F89-41D3-9A0C-0305E82C3305">
            <tlp:Name>Example </tlp:Name>
            <tlp:NickName>Example nick</tlp:NickName>
            <tlp:No>1001</tlp:No>
            <tlp:CustomerStatusID>12</tlp:CustomerStatusID>
            <tlp:CustomerStatus>Example text</tlp:CustomerStatus>
            <tlp:Address1>Example text</tlp:Address1>
            <tlp:Address2>Example text</tlp:Address2>
            <tlp:Address3>Example text</tlp:Address3>
            <tlp:ZipCode>1000</tlp:ZipCode>
            <tlp:City>Copenhagen</tlp:City>
            <tlp:State>Example text</tlp:State>
            <tlp:Country>Example text</tlp:Country>
            <tlp:Phone>+45 00 00 00 00</tlp:Phone>
            <tlp:Fax>Example text</tlp:Fax>
            <tlp:Email>anna.example@example.com</tlp:Email>
            <tlp:WebPage>Example text</tlp:WebPage>
            <tlp:EanNo>1001</tlp:EanNo>
            <tlp:InvoiceTemplateID>12</tlp:InvoiceTemplateID>
            <tlp:VATNo>1001</tlp:VATNo>
            <tlp:Comment>Example text</tlp:Comment>
            <tlp:AccountManagerID>12</tlp:AccountManagerID>
            <tlp:AccountManagerFullName>Anna Example</tlp:AccountManagerFullName>
            <tlp:AccountManagerInitials>ABC</tlp:AccountManagerInitials>
            <tlp:SecondaryAccountManagerID>12</tlp:SecondaryAccountManagerID>
            <tlp:SecondaryAccountManagerFullName>Anna Example</tlp:SecondaryAccountManagerFullName>
            <tlp:SecondaryAccountManagerInitials>ABC</tlp:SecondaryAccountManagerInitials>
            <tlp:IndustryID>12</tlp:IndustryID>
            <tlp:IndustryName>Example industry</tlp:IndustryName>
            <tlp:CustomerSince>2026-10-01T00:00:00</tlp:CustomerSince>
            <tlp:RegistrationNumber>1001</tlp:RegistrationNumber>
            <tlp:CreatedAt>2026-10-01T00:00:00</tlp:CreatedAt>
            <tlp:CreatedByEmployeeId>12</tlp:CreatedByEmployeeId>
            <tlp:CreatedBy>ABC</tlp:CreatedBy>
            <tlp:LastModifiedAt>2026-10-01T00:00:00</tlp:LastModifiedAt>
            <tlp:LastModifiedByEmployeeId>12</tlp:LastModifiedByEmployeeId>
            <tlp:LastModifiedBy>ABC</tlp:LastModifiedBy>
          </tlp:Customer>
        </tlp:Customers>
      </GetCustomersRawResult>
    </GetCustomersRawResponse>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <soap:Body>
    <GetCustomersRawResponse xmlns="http://www.timelog.com/ws/tlp/v4_4">
      <GetCustomersRawResult>
        <tlp:Customers resultEmpty="true" xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4"></tlp:Customers>
      </GetCustomersRawResult>
    </GetCustomersRawResponse>
  </soap:Body>
</soap:Envelope>

Example error

Wrong credentials, or a call over plain HTTP:

HTTP/1.1 401 Unauthorized
Content-Type: text/xml; charset=utf-8

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <soap:Body>
    <GetCustomersRawResponse xmlns="http://www.timelog.com/ws/tlp/v4_4">
      <GetCustomersRawResult>
        <tlp:Errors xmlns:tlp="http://www.timelog.com/XML/Schema/tlp/v4_4">
          <tlp:Error>Access denied. Check siteCode, apiID, apiPassword and SSL settings</tlp:Error>
        </tlp:Errors>
      </GetCustomersRawResult>
    </GetCustomersRawResponse>
  </soap:Body>
</soap:Envelope>

Data and No rows are illustrative examples: the format follows the service's documented output, with made-up values (only one record shown). Access denied was recorded from a real call with wrong credentials (to GetCustomersShortList; every data method answers the same way).

Errors

The errors every method can return (access denied, operation failed, invalid request) are listed once in Responses and errors.

This method has no errors of its own beyond the shared ones.

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